Privacy Policy

At KukuNia.com, we respect your privacy and are committed to protecting it. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you interact with our website, mobile app, and any services offered through them (collectively, the “Platform”).

By visiting or using our Platform, you agree to the terms in this Privacy Policy and the Terms of Use. If you disagree with any part, we recommend you stop using our services.

1. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will take effect once published on this page. We encourage you to check this page from time to time to stay informed. Continued use of our platform will be considered as acceptance of the updated policy.

2. Information We Collect

We collect two types of information:

A. Personally Identifiable Information (PII)

This includes information like:

  • Name
  • Address & PIN code
  • Email & phone number
  • Child’s name or age (if shared voluntarily)
  • Date of birth
  • Payment information (only during transactions)
  •  

We collect this when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Fill forms, reviews, surveys, or
  • participate in contests
  • Use referral/gifting features

B. Non-Personally Identifiable Information (Non-PII)

This includes:

  • Your browser type
  • IP address
  • Referral URLs
  • Session duration
  • Pages visited
  • General location
  •  

This data helps us improve performance, security, and your experience.

3. How We Use Your Information

Your information helps us:

  • Process and fulfill your orders
  • Improve customer service and our platform
  • Send updates, promotions, and recommendations
  • Respond to your queries or support requests
  • Detect fraud, resolve disputes, or enforce our policies
  • Comply with legal obligations

We may also use non-identifiable data for analytics, marketing, or trends reporting.
You can opt out of promotional emails anytime via the unsubscribe link or by contacting support.

4. Sharing of Information

We never sell your personal data. However, we may share your information:

  • With trusted service providers (like delivery partners, payment processors, marketing tools), under confidentiality agreements
  • With our internal group entities and affiliate brands
  • When required by law or legal process
  • In case of suspected fraud, violation of terms, or threats to safety

5. Cookies and Tracking Technologies

We use cookies and similar tools (like web beacons) to:

  • Remember login info
  • Analyze site performance
  • Show relevant content or offers
  • Collect statistical usage data

Most browsers accept cookies by default. You may disable them in your settings, but this may impact parts of the site.
Some third-party advertisers may also use cookies or pixels — we do not control their settings.

6. Data Security

We take your security seriously. Our measures include:

  • SSL encryption during sensitive transactions
  • Secure servers with restricted access
  • OTP-based account login for added protection
  • PCI-DSS compliant payment gateways

However, no data transmission over the internet is 100% secure. You use the platform at your own risk.
We are not liable for misuse by third-party links, apps, or services you access through our site.

7. Google Ads & Third-Party Advertising

We may use Google AdSense and similar platforms that display targeted ads based on your browsing behavior.

Google uses a DART cookie, which collects only non-personal information. You can opt out of Google’s DART cookie via Google Ads Settings.

8. Public Content

Information you post publicly (e.g., product reviews, discussion forums) is visible to others and may appear in search results. Please use discretion before sharing personal details.

9. Third-Party Links

Our site may include links to other websites. Once you leave KukuNia.com, our Privacy Policy no longer applies. We recommend reviewing the privacy practices of any third-party site you visit.

10. Children’s Privacy

Our platform is meant for adults. We do not knowingly collect information from anyone under 18 years of age. If you’re under 18, please use the site under parental supervision.

11. Advertising and Analytics

We may show ads based on your browsing behavior using anonymized data.
Some ads may be served by Google (via DART cookies). You can opt out of interest-based ads by visiting: https://www.google.com/privacy_ads.html

For broader ad opt-outs, visit: https://www.networkadvertising.org/managing/opt_out.asp

12. Opt-Out Options

You can:

  • Unsubscribe from emails via the link in our emails
  • Request data deletion by writing to: privacy@kukunia.com
  • Opt out of non-personal data tracking at: Network Advertising Initiative

13. Fraud & Phishing Alerts

We never ask for your OTP, card PIN, CVV, or passwords over phone, email, or messages.
Ignore and report any suspicious communication claiming to be from KukuNia that asks for payment or sensitive details.

For your safety:

  • Avoid clicking links from unknown messages.
  • Only use contact details listed on our official website.

14. Contact Us

Have questions or concerns about your privacy?
Email us at: support@kukunia.com
We’ll be happy to help.

KukuNia.com is committed to protecting your personal data and ensuring a safe shopping experience. Thank you for trusting us!