Terms Of Use

Terms of Use – KukuNia.com

This document is an electronic record under the Information Technology Act, 2000. It does not require any physical or digital signature.
By visiting or using KukuNia.com, you agree to be bound by the following Terms of Use. Please read them carefully. If you do not agree with these terms, you may not access or use the site.

1. Fraud Protection & Safety Notice

We never ask for your OTP, card PIN, CVV, or passwords over phone, email, or messages.
Ignore and report any suspicious communication claiming to be from KukuNia that asks for payment or sensitive details.

2. Ownership & Contract

The domain www.kukunia.com is owned and operated by [Digital Fruits], a company registered under applicable Indian laws.
By transacting or browsing the site, you enter into a binding agreement with KukuNia. These terms override any prior communication or agreement.

3. Eligibility

You may only use KukuNia.com if you’re legally eligible to form a binding contract under the Indian Contract Act, 1872. This typically means you must be 18 years or older.
If you’re registering on behalf of a company or entity, you confirm you have the authority to bind them to these terms.
We currently deliver orders only within India.

4. Account Registration

When registering on our site:

  • You must provide accurate, current, and complete information
  • You’re responsible for keeping your login and password safe
  • Any activity under your account will be considered your responsibility

If we detect misuse or suspicious activity, we may suspend or terminate your account without notice.
Note: Accounts made with international phone numbers may not be eligible for certain benefits.

5. Product Listings & Pricing

All product listings are invitations to offer. When you place an order, you’re making an offer to buy. We may accept or reject this at our sole discretion.
Prices can change without notice. If a pricing error occurs, we may cancel your order and refund the amount, even after payment.
Prices may differ between our website, app, and physical store locations.

6. GST Policy

GST is applied based on discount value:

  • Discount < 19%: GST is included in price
  • Discount ≥ 19%: GST is charged over and above price
    • For 5% or 12% GST items → full GST charged separately
    • 18% or 28% GST items → 50% GST charged separately

GST breakdown will appear at checkout. Final invoice will show the actual tax paid. GST collected is reported to tax authorities as per law.

7. Cancellations

You can cancel your order or products before shipment.
Once shipped:

  • You can cancel shipment (not individual product) if it hasn’t gone out for delivery
  • Combo products can only be cancelled as a whole
  • Assembly services can be cancelled only if not marked as completed

We may cancel orders if we detect fraud, stock issues, or pricing errors.

8. Refunds

  • Refunds first go to your KukuNia Wallet
  • You can later withdraw to your original payment method
  • Shipping, COD charges, and offer benefits are excluded from refunds

If your cancellation causes the final order value to fall below ₹699, applicable shipping or COD fees may be deducted.
If earlier fees were deducted and the full order is later cancelled, those fees may be returned to your wallet.

9. Offers & Free Gifts

  • Promotional offers (e.g., “Buy 2 Get 1”) require you to return all items in the group to receive a refund
  • Free gifts or samples are non-returnable, non-refundable, and non-replaceable
  • Offers are valid only till stock lasts and may change without prior notice

10. Coupon Codes & Cart Offers

  • Must be applied at checkout
  • One-time use per user/household, unless stated otherwise
  • Cannot be combined with other codes or automatic discounts
  • If order is cancelled, coupon benefits will not be carried over or refunded
  • Cash coupons and cashback codes are subject to change without notice
  • For in-store use, coupon must be shown to staff before billing
  • Offers apply only to listed sizes/colors

11. Platform Rights & Modifications

We may change or update these Terms of Use, Privacy Policy, pricing, or offers at any time. Continued use of the platform after any change will be considered as your acceptance of the updated terms.

12. Intellectual Property

All content, design, logos, and graphics on KukuNia.com are the property of KukuNia or licensed entities. You may not copy, reproduce, or use them without written permission.

13. Governing Law

These terms are governed by the laws of India. Any legal disputes will be handled in the courts of [Insert Your City], India.

14. Contact Us

If you have any questions about these Terms of Use or see any suspicious activity, please contact our support team through the official Contact Us page.

A Friendly Note

We wrote these Terms to protect both you and us. If anything here feels unclear or unfair, please get in touch — we’re happy to clarify.
Thanks for choosing KukuNia. We’re here to make parenting and shopping easier, safer, and more delightful.